Can I cancel my online order?

It's a pity that you want to cancel the order.

In order to provide you with a fast and smooth shipping process, each order is immediately forwarded to the shipping preparation and packed ready for shipment in the next step.  Once you have received your order confirmation, a cancellation is unfortunately no longer possible.

A special exception are orders with the payment method "prepayment", if you have not yet made a bank transfer. In this case your order will not be processed further if no payment is received.

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