You may not have been present when the parcel carrier attempted delivery.
The package can be picked up at a branch from the next business day. The address is stored on the notification card or in the or in the online shipment tracking.
Please take your ID card and, if applicable, the notification card with you to the pickup.The parcel carrier could not find you or the recipient at the specified delivery address.
Please note: The mailbox and bell plate must be clearly labeled with the name of the recipient, otherwise the delivery person may not hand over the package.
The package is expected to be returned to us. In this case, please contact directly our customer service. The best way to do this is to provide the shipping address directly with your message.
Thank you!
Unfortunately, there seems to be an error in the delivery address or you or the recipient could not be found by the parcel driver (e.g. missing bell plate or name on the bell plate).
The package is expected to be returned to us. In this case, please contact directly our customer service. The best way to do this is to provide the shipping address directly with your message.
Thank you!
The package is returned by DHL to the sender (us) because it may not meet the specifications. The most common reason for this is an incomplete registration for the DHL packing station/post office branch or a typing error in the details for the Packstation/Postfiliale. In order to fully register for this service, you must have already received and activated your personal registration mail. You will also need your customer card.
The package is expected to be returned to us. In this case, please contact directly our customer service. The best way to do this is to provide the shipping address directly with your message.
Thank you
The package was ready for pickup at a Packstation. Unfortunately, you or the recipient did not pick up the package within the storage period.
The package is expected to be returned to us. In this case, please contact directly our customer service. The best way to do this is to provide the shipping address directly with your message.
Thank you!
The package was ready for pickup at a postal branch. Unfortunately, you or the recipient did not pick up the package within the storage period.
The package is expected to be returned to us. In this case, please contact directly our customer service. The best way to do this is to provide the shipping address directly with your message.
Thank you!