We are very sorry that you have not received your order yet!
Is the shipment status of your package no longer moving?
We will be happy to arrange an investigation with DHL for you.
However, since in rare cases there can be unforeseen delays with the shipping service provider, this is only possible if the last shipment status has not moved for more than 10 working days.
In order to be able to help you quickly, please contact us via our contact form, stating your order and shipment number.
The shipment status shows a successful delivery to you, but you have not received the package?
We will be happy to check the delivery details for you and, if necessary, request an investigation at DHL. Please contact us via our contact form, stating your order and shipment number.
Related to this topic:
Where can I find my order number?