Can I exchange an item in terms of a different colour or size?

Unfortunately, we are not allowed to make changes to existing orders, so an exchange to a different size or color than originally ordered by you is not possible. We ask for your understanding.

Please use our returns portal for your return, for this you only need your order number and the zip code of the shipping address.

As a refund request, you have 2 options available in this case:

"Wertgutschein"

After receiving and processing your return, we will create a voucher for the value of the goods. You can easily use the voucher code directly for the new order of the article in another size or color. Please note that if you placed your order with the payment method KLARNA "Purchase on account", the invoice is due nevertheless and you thus in principle buy the voucher.

"Erstattung auf originale Zahlungsmethode"

After receiving and processing your return, we will refund it to the payment method you used to place the order. For the new order of the item in another color or size, you can freely choose your payment method again.

Related to this topic:

Where can I find my order number?

 

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