Since every order already placed is immediately prepared for shipment, a change of address is unfortunately no longer possible in most cases.
With the payment methods Paypal/ Paypal Express and KLARNA GmbH is, due to certain requirements of the payment provider, before/after shipping no address change possible.
Small tip: With most shipping service providers you have the possibility to request changes regarding the delivery directly online via the shipment tracking. Please note that a change of address can cause a delay in delivery over which we have no control.
The tracking is in the shipping confirmation. You will receive this by e-mail as soon as your order is on its way to you.
If you are registered as a DHL customer, you have the option of an alternative delivery address via the shipment tracking. Please note that this is only possible as long as the shipment is not yet in the delivery vehicle and the delivery address is not in another postal code area.
Click here for the link to register with DHL.
If necessary, there may be a delivery delay of 1-2 business days after using this option.
With the payment methods Paypal/ Paypal Express and KLARNA GmbH is, due to certain requirements of the payment provider, before/after shipping no address change possible.
Whether an alternative delivery address can be selected for your order depends on the payment method you selected when placing your order. Due to the requirements of the payment service providers PayPal and KLARNA, it is not allowed to change the delivery address for these payment methods. If a change of address is necessary, please place a new order. The order that reaches us back will be automatically canceled.
Thank you for your understanding!
For all other payment methods, you are welcome to send us information with the correct address via the Contact Form, indicating your order number.