I have not received my PAYBACK points - what now?

We are very sorry about that!

Please note that the collected points are initially credited in blocked form and will only be released by PAYBACK after approx. 70 days.

PAYBACK will only release them after approx. 70 days, unless you exercise your right to exchange them.
The following are excluded from the crediting of points:
Services, Cancelled orders, Returned goods, Shipping costs, Cash on delivery charges.

Unfortunately, we do not have the possibility to recharge PAYBACK points, this can only be done by our colleagues at PAYBACK. Here you can get in toch with the PAYBACK customer service.


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