Can I change my delivery address?

I have already completed my order and received an order confirmation.

Since every order already placed is immediately prepared for shipment, a change of address is unfortunately no longer possible.

A little tip: With most shipping service providers, you have the option of requesting changes to the delivery directly online via the shipment tracking.

The tracking is in the shipping confirmation. You will receive this by email as soon as your order is on its way to you.

I have received a shipping confirmation and the order is on its way to me.

If you are registered with DHL as a customer, you have the option of an alternative delivery address. Please note that this is only possible as long as the shipment is not yet in the delivery vehicle and the delivery address is not in another postal code area.

Here you can find the registration link of DHL.

If necessary, there may be a delay in delivery of 1-2 business days after using this option.

My order has been returned, I would like a reshipment to an alternate shipping address.

Whether an alternative delivery address can be selected for your order depends on the payment method you selected when placing the order. Due to the requirements of the payment service providers PayPal and KLARNA no changes may be made to the delivery address for these payment methods.

We ask for your understanding!

For all other payment methods, you are welcome to either use the self-service portal (the link to which you will find in the e-mail notification informing you about the return of your order) to request shipping to a new delivery address or simply write to us via our contact form.

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