Order & Vouchers

Order process

• Where can I find my order number?
• Do I have to open an account to shop in the Onlineshop?
• Can I also order by telephone?
• Can you provide me with a catalogue?
• Puis-je avoir un emballage cadeau pour ma commande?
• Can I have my order gift wrapped?

Order status

• I have not received an order confirmation!
• Where can I check the status of my order?
• What does it mean when the status of my order is "pending"?

Change & Cancellation

• Can I cancel my online order?
• Can I make changes to my order later?
• Can I change my given delivery address later?

Promotion coupons & Vouchers

• Can I buy gift vouchers?
• How do I redeem a voucher?
• What are the conditions of my voucher?
• I have several vouchers. Can I use them all in a single order?
• My voucher code is displayed as invalid - why?
• I have forgotten to redeem my voucher - what can I do?

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PAYBACK partner points

• How do I collect PAYBACK points?
• I have not received my PAYBACK points - what now?