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  1. AMORELIE Help Center
  2. Order & Vouchers

Order & Vouchers

Order process

  • Where can I find my order number?
  • Do I have to open an account to shop in the Onlineshop?
  • Can I also order by telephone?
  • Can I have my order gift wrapped?
  • Can you provide me with a catalogue?

Order status

  • I have not received an order confirmation!
  • Where can I check the status of my order?
  • What does it mean when the status of my order is "pending"?

Change & Cancellation

  • Can I cancel my online order?
  • Can I make changes to my order later?

Promotion coupons & Vouchers

  • My voucher code is displayed as invalid - why?
  • What are the conditions of my voucher?
  • The order process was canceled. Now my voucher code is invalid. What can I do?
  • How do I redeem a voucher?
  • I have forgotten to redeem my voucher - what can I do?

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