Delivery & Shipping

General

• How long will it take for my order to arrive?
• Can I change my delivery address?
• With which shipping partner will my order be shipped?
• How much are the shipping costs?
• What does "discreet shipping" mean?
• Do you also ship abroad?

Shipping problems

• My package was returned to you. How do I proceed now?
• I have received a damaged package. What should I do?
• I have not received a shipping confirmation!
• How can I check the delivery status of my order - where is my package?
• My order is missing. What shall I do now?
• My delivery could not be delivered. What happens now?

Delivery options

• Is an "express shipping" option available?
• Can I arrange an appointment delivery?
• Can I also have my order delivered to a Packstation or Postfiliale?