Returns & Refunds

General

• I have not received any return documents by e-mail!
• How can I revoke my order?
• There is no return label in my package!
• I do not have a printer - how do I get a return label?
• What does "100 days right of return" mean?
• What is the hygiene seal all about?

Return & Refund

• I have ordered my item in a store or on another website. Now I have no receipt/invoice anymore!

Complaint, exchange & replacement

• My item is defect, how do I proceed now?
• How long will it take to receive my replacement item?
• My item has not been working properly for some time - can you fix it?
• Can I exchange an item in terms of a different colour or size?